Troubleshooting

Connection Issues

How to fix connection problems with your GPUniq GPU rental.

Problem

Check Instance Status

Go to My Instances in your dashboard.

Verify your instance shows Running status.

If it shows "Stopped" or "Error", the connection won't work.

Verify SSH Details

Double-check you're using the exact credentials from your dashboard:

ssh root@{host} -p {port}

Check Your Network

Ensure your network allows outbound SSH connections.

Some corporate/school networks block non-standard ports.

Try from a different network or use a VPN.

Wait a Moment

New instances may take 30-60 seconds to fully initialize.

If you just rented, wait a minute and try again.

If your instance shows "Running" but won't connect:

If connection times out (not refused):

# Test if port is reachable
nc -zv {host} {port}

If this fails, your network may be blocking the port. Try:

Passwords are case-sensitive and may contain special characters.

Best practice: Copy the password directly from the dashboard rather than typing it.

If using a terminal that interprets special characters:

# Use quotes around password if prompted
ssh root@{host} -p {port}
Password: "your_password_here"

If one provider's GPU won't connect, try renting from a different provider. Look for:

If nothing works:

Note your Task ID from the dashboard
Email support@gpuniq.com with:
- Task ID
- Error message (screenshot if possible)
- What you've already tried
Or reach out on Telegram for faster response

Provider-side issues (network, hardware) can sometimes cause connection problems. Our support team can check provider status and help troubleshoot.

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Last updated Jan 9, 2026